Frequently
asked questions

To secure a piece from our limited drops, keep an eye on our release dates announced on our website and social media. Orders can be placed directly through our website once the drop goes live. Due to high demand, we recommend acting quickly to ensure you get your desired item.

Orders for limited drop items are final due to their exclusive nature and limited availability. Please review your order carefully before submitting it. For other products, you may contact our customer service within 24 hours of placing the order for any modifications or cancellations.

We offer a range of customization options, including color changes, adding personal logos or designs, and selecting from various product materials. Specific options vary by product, so please refer to the customization details on each product page.

Use our online design tool to upload and adjust your design on the product. Please follow the guidelines for resolution and file format to ensure the best quality. If you have any doubts, our design team is here to assist you.

We accept various cryptocurrencies as payment. At checkout, select your preferred cryptocurrency option, and you'll be prompted to complete the transaction through our secure blockchain payment gateway.

Yes, for selected NFT collaborations, you can purchase exclusive merchandise that corresponds with your NFT. You'll need to verify ownership through our platform, and once confirmed, you'll gain access to purchase the linked merchandise.

For non-customized items, returns can be made within 30 days of receipt if the merchandise is in its original condition. Customized items are non-returnable unless there's a manufacturing defect. Please refer to our full return policy on our website for details.

Shipping times vary based on location and shipping method chosen. Estimated delivery times are provided at checkout. For limited drops and customized items, please note that production time needs to be considered in addition to shipping time.

Once your order is shipped, you'll receive a tracking number via email. Use this number on our website or the courier's website to track your order's progress.

Yes, we ship worldwide. Shipping costs and times vary depending on the destination. Please check our shipping options at checkout for more information.

Our customer service team is available to assist you with any inquiries. Contact us via email, phone, or live chat on our website. Check our contact page for up-to-date contact information and hours of operation.